We will gladly accept returns of any regular priced item within 14 days of purchase with the original receipt for an exchange or in-store credit. Items must be in their original state: unwashed, unworn, unaltered, and must have all tags attached. All sale items are final and non-returnable. There are no cash, debit or credit card refunds for any local purchases.
Out of Town & International Purchases
For all out of town & international online purchases through hilltribeontario.com, within 30 days of receipt of your order, you may return any item, in new condition, to Hilltribe Ontario for a refund, store credit (gift certificate), or exchange. Sale merchandise may be returned for an exchange or store credit only. Items must be in their original state: unwashed, unworn, unaltered, and must have all tags attached and with original receipt.
Shipping fees are not refundable except in the case of incorrect or damaged merchandise. In this case, please e-mail us at firstname.lastname@example.org for assistance.
You will be responsible for the cost of return shipping. If you are making an exchange Hilltribe Ontario will pay the postage to send the exchanged items back to you. We recommend that you purchase delivery confirmation for your return package, to ensure your package arrives to us safely.
Returns & exchanges will be processed within one week of our receipt of the items. You will receive an e-mail notification when your return/exchange is complete.