SHIPPING + HANDLING 2024
**UPDATE: Due to Canada Post labour disputes we are now shipping with UPS until further notice.
Shipments go out Monday to Friday. Please allow up to 7 business days for processing prior to shipping. Delivery times are an estimate only and do not account for delays due to weather, disputes or any other unforeseen circumstances.
SHIPPING & TIMELINES*
UPS Standard 1 - 7 business days
UPS Express 1 - 3 business days
In-store Pick up FREE for local orders
FREE SHIPPING: Ontario & Quebec residents, spend $99 (before taxes & after discounts) to receive free shipping. Remaining provinces and territories, spend $149 (before taxes & after discounts) to receive free shipping. All parcels will be shipped Expedited. Certain exclusions apply*
*A few items are excluded from Free Shipping due to their physical size and/or weight. These items will require paid shipping and include but are not limited to large carvings, oversized and heavy stones, stone lamps.
UPS Standard (Expedited): Our most economical shipping option, your order will be shipped to you VIA UPS Standard with delivery in 1 to 7 business days. Cost is based on the weight and where your parcel is being shipped to. This option comes with tracking.
UPS Express: For when you are in a hurry! This shipping option will have your parcel delivered to you in 1 to 3 business days. Cost is based on the weight and where your parcel is being shipped to. This option comes with tracking.
Pick Up in Store: For all local residents you can choose to shop online & pick up in our store! View how to pick up in-store here.
INTERNATIONAL SHIPPING OPTIONS
We're pleased to offer international shipping into the United States as well! With our UPS options, shoppers can enjoy reasonable shipping rates and expect delivery within 2 to 12 business days, with delivery Monday-Friday. All shipments are based on weight and destination. Once shipped, an email will be sent to you with tracking information if any is available.
SHIPPING & TIMELINES*
Tracked Packet/UPS Standard to the U.S. 4 - 10 business days
Xpresspost/UPS 3 Day Select to the U.S. 2 - 6 business days
*Please allow up to 7 business days for processing prior to shipping. Delivery times are an estimate only and do not account for delays due to weather, disputes or being held up at customs.
UPS Standard to the U.S. (Tracked Packet International): has delivery within 4 - 15 business days and comes with tracking information.
UPS 3 Day Select to the U.S. (Xpresspost USA): is the quickest option with delivery within 2 - 8 business days and comes with tracking information.
What about duties, customs, and additional fees?
Please be aware that all international orders, no matter which shipping option is used, may be subject to additional duties, import taxes, or brokerage or customs fees upon delivery. You are responsible to pay these fees. These fees are calculated by customs officials, and are difficult to estimate prior to shipment. While we take steps to minimize or eliminate the cost of importing for our customers, we cannot provide inaccurate information to customs officials. Please also be aware that delays in customs are becoming increasingly common. Packages may take longer to get to international destinations, and unfortunately, we cannot control or prevent this type of delay.