RETURNS + EXCHANGES

Local In-Store Purchases & Pick Ups

We will gladly accept returns of any regular priced item within 14 days of purchase with the original receipt for an exchange or in-store credit in the form of a gift card. Items must be in their original state: unwashed, unworn, and unaltered, with all tags attached. All sale items are final and non-returnable. There are no cash, debit or credit card refunds for any local purchases.

Out of Town Purchases

For all out-of-town online purchases made through hilltribeontario.com, within 30 days of receiving your order, you may return any item in new condition to Hilltribe Ontario for a refund or exchange. To be eligible, all items must be in their original state: unwashed, unworn, unaltered, and must have all tags attached and with the original receipt. Shipping fees are not refundable. In an effort to continue providing free shipping & return shipping, a 10% restocking fee will be deducted from your refund.

How do I return?

Log in to your account here
Select the order that you wish to return
Follow the instructions and select the items you want to return
Once your request is approved, you will get a confirmation email with a link to retrieve your return shipping label

Items sent back to us without first requesting a return will not be accepted. Don't hesitate to get in touch with us for any return questions at love@hilltribeontario.com.

Damages and issues
Please inspect your order thoroughly upon receipt, and if the purchased product is faulty, damaged, or if you have received the wrong item, please reach out to us within 7 days of the delivery date so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
The following items cannot be returned/refunded:

Gift cards
Discounted items (items purchased on sale)
Earrings
Essential Oils, Incense, Smudge & Soaps
Any items that have been used or worn
Shipping fees

Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

For all shipped purchases, we will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note that it may take up to 7-10 business days for your bank or credit card company to process and post the refund. If you still do not see it within this time, we recommend that you contact your bank or credit card company immediately. All in-store pickups and purchases are eligible for exchange or in-store credit (gift card) within 14 days from the date of purchase.