SHIPPING & HANDLING


HilltribeOntario.com ships throughout Canada and around the globe.
See full details below.

 

CANADA SHIPPING OPTIONS

Spend $99 before taxes and after discounts and receive FREE SHIPPING anywhere across Canada! Certain exclusions apply*
Shipments go out daily Monday to Friday.

SHIPPING & TIMELINES*

Expedited         1 - 7 business days
Xpresspost       1 - 5 business days
Priority              1 - 3 business days
In-store Pick up   FREE for local orders

Please allow up to 7 business days for processing prior to shipping. Delivery times are an estimate only and do not account for delays due to weather, disputes or any other unforeseen circumstances. More info on CanadaPost.ca

*A few items are excluded from Free Shipping due to their physical size and/or weight. These items will require paid shipping and include but are not limited to large carvings, oversized and heavy stones, stone lamps. Free Shipping applies to orders $99 and above after discounts and before taxes. For shipments within Canada only.


Expedited: Our most economical shipping option, your order will be shipped to you VIA Canada Post Expedited with delivery in 1 to 7 business days. Cost is based on the weight and where your parcel is being shipped to. This option comes with tracking.

Xpresspost: Just like our Expedited option but faster delivery, your order will be shipped to you VIA Canada Post Xpresspost with delivery in 1 to 5 business days. Cost is based on the weight and where your parcel is being shipped to. This option comes with tracking.

Priority: For when you are in a hurry! This shipping option will have your parcel delivered to you in 1 to 3 business days. Cost is based on the weight and where your parcel is being shipped to. This option comes with tracking.

Pick Up in Store: For all local residents you can choose to shop online & pick up in our store! View how to pick up in-store here.

 

INTERNATIONAL SHIPPING OPTIONS

We're pleased to offer international shipping options as well!  With our Canada Post options, shoppers can enjoy reasonable shipping rates and expect delivery within 2 to 12 business days, with delivery Monday-Friday. All shipments are based on weight and destination. Once shipped, an email will be sent to you with tracking information if any is available.

 

SHIPPING & TIMELINES*
 
Tracked Packet     4 - 10 business days
Xpresspost          2 - 6 business days

 

*Please allow up to 7 business days for processing prior to shipping. Delivery times are an estimate only and do not account for delays due to weather, disputes or being held up at customs.



Tracked Packet International: has delivery within 4 - 15 business days and comes with tracking information.

Xpresspost USA: is the quickest option with delivery within 2 - 8 business days and comes with tracking information.

 

What about duties, customs, and additional fees?

Please be aware that all international orders, no matter which shipping option is used, may be subject to additional duties, import taxes, or brokerage or customs fees upon delivery. You are responsible to pay these fees. These fees are calculated by customs officials, and are difficult to estimate prior to shipment. While we take steps to minimize or eliminate the cost of importing for our customers, we cannot provide inaccurate information to customs officials. Please also be aware that delays in customs are becoming increasingly common. Packages may take longer to get to international destinations, and unfortunately, we cannot control or prevent this type of delay.

 

For any questions please do not hesitate to contact us!

Online

(e) info@hilltribeontario.com

or send us a message on facebook or twitter!